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Difference between revisions of "City of Pittsburgh 311 Data User Guide"
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City of Pittsburgh 311 Data User Guide (view source)
Revision as of 22:57, 21 December 2022
, 22:57, 21 December 2022→Things to know about the data, including limitations
(Created page with "This User Guide for City of Pittsburgh 311 data provides consumers of the data with background information on why the data is collected, the business processes, software, and...") |
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* Coordinates were added to the 311 open data file on October 12, 2016. For some less-sensitive request types, actual coordinates appear in the 311 open data. For more sensitive requests, coordinates representing the approximate location of the complaint are shared to protect the identity of the person making the complaint. The data file indicates whether exact or approximate coordinates have been included. | * Coordinates were added to the 311 open data file on October 12, 2016. For some less-sensitive request types, actual coordinates appear in the 311 open data. For more sensitive requests, coordinates representing the approximate location of the complaint are shared to protect the identity of the person making the complaint. The data file indicates whether exact or approximate coordinates have been included. | ||
* Errors may have been created through the City’s geocoding process. | * Errors may have been created through the City’s geocoding process.[[File:311 requests.png|thumb|A graph showing the 20 most common requests submitted in the year ending on March 7, 2016|402x402px]] | ||
* The City's 311 system is not integrated with Allegheny County for County-owned roads, the Pennsylvania American Water Co., State DOT, or utility companies (gas/electric) - most of these can be forwarded by email, but the State Department of Transportation system only is capable of handling phone referrals. In this case, the person making the request is provided with the State DOT customer service phone number (1-800 FIX-ROAD), and the request is closed on the City’s 311 System. | * The City's 311 system is not integrated with Allegheny County for County-owned roads, the Pennsylvania American Water Co., State DOT, or utility companies (gas/electric) - most of these can be forwarded by email, but the State Department of Transportation system only is capable of handling phone referrals. In this case, the person making the request is provided with the State DOT customer service phone number (1-800 FIX-ROAD), and the request is closed on the City’s 311 System. | ||
* For the year ending March 7, 2016 48,710 311 requests were received. The highest volume of service requests (73%) were made by phone, with 18% coming through the Web. It’s common for some calls to result in multiple requests. | * For the year ending March 7, 2016 48,710 311 requests were received. The highest volume of service requests (73%) were made by phone, with 18% coming through the Web. It’s common for some calls to result in multiple requests. | ||
* Potholes are the most-frequently requested type of service, accounting for nearly one in five 311 requests filed in the year ending on March 7, 2016. A graph showing the 20 most common requests submitted over this period appears below. | * Potholes are the most-frequently requested type of service, accounting for nearly one in five 311 requests filed in the year ending on March 7, 2016. A graph showing the 20 most common requests submitted over this period appears below. | ||